I need some advice from anyone who's been in a similar situation. I signed up for Spin Casino and chose the $1000 matching deposit bonus, which was probably my first mistake. I thought I understood the withdrawal requirements, but now I'm confused. I thought I could withdraw my cash winnings from my deposited money even if I hadn't finished the x35 playthrough for the bonus winnings.
I played through the initial bonus money and then added a new deposit. I hit a jackpot and won $13000. In my wallet, it shows two balances: Bonus winnings and Cash winnings. But it won't let me withdraw from either.
The casino support hasn't been helpful, and the terms and conditions clearly state that bonus balance winnings can't be withdrawn, but cash balance winnings should always be available.
I feel like I've fallen into a scam. Is there anything I can do other than trying to complete the impossible x35 wagering requirement of $38000?
I played through the initial bonus money and then added a new deposit. I hit a jackpot and won $13000. In my wallet, it shows two balances: Bonus winnings and Cash winnings. But it won't let me withdraw from either.
The casino support hasn't been helpful, and the terms and conditions clearly state that bonus balance winnings can't be withdrawn, but cash balance winnings should always be available.
I feel like I've fallen into a scam. Is there anything I can do other than trying to complete the impossible x35 wagering requirement of $38000?